BioDental Care
Last Updated: October 13, 2026
1. Communication Consent
By submitting an inquiry through our online forms, requesting information, scheduling
an appointment, becoming a patient, or otherwise engaging with BioDental Care, you
acknowledge, opt in, and consent that our team may contact you regarding your inquiries,
appointments, dental treatments, and related services through the contact information you
provide, subject to applicable laws.
2. Communication Through Multiple Telephone Numbers
BioDental Care utilizes multiple telephone numbers, extensions, and authorized
communication channels to manage patient inquiries, appointment scheduling, treatment
coordination, follow-up care, and administrative communications.
Communications may originate from any telephone number operated or authorized by
BioDental Care, including numbers assigned to different departments, representatives, or
communication systems.
Consent provided to BioDental Care may apply to communications originating from its
authorized telephone numbers, within the scope of the consent granted and as permitted by
applicable law.
BioDental Care may add, replace, or reassign telephone numbers without individually
listing them in these Terms & Conditions.
Patients and prospective patients may update their communication preferences or
withdraw applicable consent through any of our authorized communication channels.
BioDental Care will honor such requests across its communication systems as required by
applicable law.
3. Telephone Communications
BioDental Care may initiate outbound communications through CALLS, SMS, MMS, or
EMAIL messaging through authorized representatives for legitimate patient communication,
treatment coordination, and follow-up purposes, including:
– New Patient Inquiries: Responding to requests for information, treatment estimates,
and dental consultations.
– Prospective Patient Follow-Ups: Contacting individuals who previously expressed
interest in our services, including those who have not responded to earlier emails or text
messages.
– Appointment Scheduling: Assisting prospective and existing patients with scheduling
initial consultations and subsequent appointments.
– Appointment Confirmations: Confirming scheduled appointments and communicating
necessary changes.
– Missed Appointment Recovery: Following up with patients who missed, canceled, or
did not attend scheduled appointments to offer rescheduling assistance.
– Treatment Follow-Ups: Contacting patients regarding ongoing treatment, postoperative
follow-ups, recovery, and recommended next steps.
– Treatment Continuation: Coordinating additional appointments or procedures required
to complete an existing treatment plan.
– Incomplete Treatment Follow-Ups: Reaching out to patients who started but have not
completed their treatment to discuss pending procedures and potential continuation of
care.
– Patient Reactivation: Contacting previous patients regarding unfinished treatments,
outstanding care recommendations, or opportunities to resume dental care, subject to
applicable consent and marketing requirements.
– Administrative Matters: Addressing billing, payment arrangements, documentation,
and other matters related to services requested or received.
– Promotional messages: special offers, discounts, and marketing campaigns.
These calls may be initiated by BioDental Care even if the individual has not previously
called our office or responded to earlier communications, provided such contact is legally
permitted.
Patients and prospective patients may request not to receive further communications at
any time.
Communication Disclosures:
– Communication frequency may vary by channel.
– SMS/MMS Message and data rates may apply.
– Consent to receive promotional messages is not a condition of purchasing or receiving
dental services.
4. Communication Preferences and Opt-Out
You may update your communication preferences or request to stop receiving optional
communications at any time.
To stop receiving SMS/MMS messages, reply STOP. To unsubscribe from promotional
emails, use the unsubscribe link provided. To stop receiving telephone calls, notify our
representative or contact our office directly.
BioDental Care will honor applicable communication restrictions and opt-out requests.
We will handle requests to discontinue a particular type of communication in accordance with
the scope of the request and applicable law.
5. Privacy and Confidentiality
BioDental Care respects your privacy and processes personal information in accordance
with applicable privacy laws and its Privacy Policy.
BioDental Care will not share mobile opt-in communication information through any channel
with third parties or affiliates for their own marketing or promotional purposes.
Authorized service providers may process information solely to facilitate
communications and services on behalf of BioDental Care, subject to appropriate confidentiality
and data protection safeguards.
6. Communication Availability and Security
Calls, SMS, MMS, and emails may experience delivery delays, interruptions, or technical
failures beyond BioDental Care's control.
Standard text messaging and email may not be secure methods for transmitting
sensitive medical or financial information. Patients are encouraged to use appropriate
communication channels when sharing confidential information.
These communication channels are not intended for medical or dental emergencies.
7. Changes to These Terms
BioDental Care reserves the right to update these Communication Terms & Conditions,
as necessary. We will make the current version available on our official website.
8. Contact Information
BioDental Care S.C.
Tijuana, Baja California, Mexico
Website: www.biodentalcare.com
For questions about communications, consent, or messaging preferences, please get in
touch with BioDental Care through our official communication channels.